Customer Support
PopularInstant answers, happy customers
Triages incoming tickets, answers common questions from your knowledge base, escalates complex issues to the right team member, and tracks resolution times. Your frontline, 24/7.
Key Capabilities
Sample Conversation
Customer email: "I've been charged twice for my subscription this month. Very frustrated."
I've triaged this as **Priority: High** (billing issue + negative sentiment). I checked the billing system: confirmed duplicate charge of $29.99 on June 3rd and June 5th. The second charge appears to be a retry from a failed payment processor response. Draft reply ready: "Hi [Name], I'm sorry about the duplicate charge. I've already initiated a refund of $29.99 — you'll see it in 3-5 business days. This was a processor error on our end. Your subscription is active and unaffected." Send it?
Send it. How many open tickets do we have right now?
Sent with refund initiated. Here's your dashboard: 📊 **Open tickets:** 23 (down from 31 yesterday) 🔴 High priority: 3 🟡 Medium: 12 🟢 Low: 8 ⏱️ Avg response time: 14 min The 3 high-priority ones are: 1 billing issue, 1 service outage report, and 1 enterprise client onboarding question. Want me to handle any of those?
What's Included
Guided Setup Session
Live screen-share where we install and configure everything together
Pre-Configured Personality
Customer Support persona with custom skills, prompts, and behavior
Channel Integration
Connected to Telegram, Discord, SMS, or your preferred platform
Custom Knowledge Base
Loaded with your data, documents, and business context
Follow-Up Support
Post-setup support to fine-tune and troubleshoot
Full Source Access
Everything runs on your machine — you own the code and data
Ready to deploy your Customer Support?
Book a setup session and we'll have your customer support running in a single call. Fully configured, fully private, fully yours.