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Frequently Asked Questions

Everything you need to know about your AI assistant

29 answers to the most common questions about OpenClaw, OpenClaw Install, pricing, privacy, and getting started.

Showing 29 questions

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General

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OpenClaw is an open-source, self-hosted AI assistant that runs on your own computer. It connects to your messaging apps (Telegram, Discord, SMS), calendar, email, and web โ€” becoming a genuinely useful personal AI that works for you around the clock.
OpenClaw Install is a concierge setup service. We guide you through installing and configuring OpenClaw on your own machine via a live screen-share session. You type every command yourself โ€” we just make sure it goes smoothly.
Anyone who wants a powerful personal AI assistant without the headache of figuring out the setup alone. Entrepreneurs, freelancers, busy professionals, small business owners, and tech-curious people who want hands-on help getting started.
Absolutely. OpenClaw is fully customizable โ€” personality, skills, memory, integrations, everything. The Full Setup and Premium packages include custom personality tuning and skill configuration. After any package, you have full control to modify anything yourself.
Yes. OpenClaw is fully open source and free to use. You can inspect the code, contribute, or modify it to your liking. The OpenClaw Install service is simply expert help getting it set up โ€” the software itself costs nothing.

Setup & Installation

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You should be comfortable using a terminal and running commands โ€” but you don't need to be a developer. During the setup session, we explain every single step and tell you exactly what to type. If you can copy-paste into a terminal, you'll be fine.
A computer, a stable internet connection, and a screen-sharing tool (Zoom or Google Meet). We'll walk you through everything else during the session โ€” no prior AI experience needed.
Depends on your package: Quick Start is a 1-hour session and gets you up with one channel. Full Setup is a 2-hour session for multi-channel with custom configuration. Premium is a thorough 4-hour session covering custom integrations plus hands-on training so you can manage and extend your AI yourself. Most people are chatting with their AI before the session ends.
You'll have a fully working AI assistant. All packages include post-session notes with your configuration details. Full Setup includes 48 hours of follow-up support, and Premium includes 2 full weeks.
Nope, just show up. It helps if you have a rough idea of what you'd like AI to help with (email, scheduling, research, etc.), but even that's optional. We'll figure it out together.

Pricing & Plans

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We offer three packages: Quick Start ($150, 1-hour session), Full Setup ($299, 2-hour session), and Premium ($599, 4-hour session). Each is a one-time payment โ€” no subscriptions or recurring fees for the setup service.
Yes. Your AI assistant uses API keys from providers like Anthropic (Claude) or OpenAI. Most people spend $5โ€“20/month on API usage depending on how much they use it. We'll help you set up the API keys during the session.
Absolutely. If you start with Quick Start and want to go deeper, you can book a follow-up session at the difference in price. Many people start small and upgrade once they see the potential.
We offer a full money-back guarantee. If you're not satisfied with the setup after your session, we'll refund your payment โ€” no questions asked.
Yes! For teams of 3+, we offer custom pricing. Email [email protected] and we'll put together a package that fits your team's needs.
Honestly, no. The consultation is genuinely free with no strings attached. If a paid setup makes sense for your situation, we'll mention it โ€” but we'll also tell you if it doesn't. Many people don't need a paid service at all, and we're happy to point them to free resources.

Privacy & Security

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Yes โ€” privacy is a core principle. OpenClaw runs entirely on your machine. Your conversations, data, and AI stay local. During setup, you type all passwords and API keys yourself on your own screen. We never see or handle your credentials, and we never take remote control of your computer.
No. We guide you via screen-share โ€” you share your screen so we can see what you see, but we never take remote control. Every command is typed by you. Every API key is entered by you. We're just the expert looking over your shoulder.
Nowhere. Because OpenClaw is self-hosted, your data lives on your machine. Conversations, memories, and configuration files are stored locally. No cloud servers, no third-party databases, no data brokers. You own everything.
No. OpenClaw only processes messages you explicitly send to it through your configured channels (Telegram, Discord, etc.). It doesn't have access to your microphone, and it only reads what you direct it to. You're always in control.

Technical

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OpenClaw runs on macOS and Linux natively. Windows is supported via WSL2 (we can help with that during your session). For messaging, it integrates with Telegram, Discord, WhatsApp, SMS, and more. It also connects to Google Calendar, email, and web browsing.
OpenClaw works with all major AI providers including Anthropic (Claude), OpenAI (GPT-4), Google (Gemini), and more. You bring your own API key, which means you control costs and can switch models anytime. We'll help you choose the best model for your use case during setup.
Yes โ€” with the Premium package, we can set up home automation integrations including webhooks, IFTTT, and direct API connections. OpenClaw can control smart lights, thermostats, and other devices through configured integrations.
Yes. While most people run it on their personal machine, OpenClaw works great on a VPS or home server for 24/7 uptime. We can help configure this during a Premium session.
OpenClaw needs your machine to be running to work. If your computer sleeps or shuts down, it pauses until you're back online. For always-on availability, some users run it on a dedicated machine or VPS.

Support

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Quick Start includes email follow-up support. Full Setup comes with 48 hours of dedicated follow-up support. Premium includes 2 full weeks of priority support. Beyond that, the OpenClaw community and documentation are always available, and you can book a follow-up session anytime.
Absolutely. Group consultations and team setups are available โ€” just book a regular slot and mention your team in the notes. We can discuss bulk setups, shared configurations, and team-specific workflows.
That's entirely up to you. You'll walk away with actionable advice either way. If you want to move forward with a setup, we'll find a time that works. If not, no follow-up emails, no pressure. The call stands on its own.
Email us at [email protected] anytime. If you're within your support window (48 hours for Full Setup, 2 weeks for Premium), you'll get priority response. You can also reach out through the OpenClaw community channels.

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